7. Business Process Outsourcing

A specific business's function can be contracted out to a third-party service provider through our business process outsourcing, or BPO. Numerous business operations, such as customer service, sales, marketing, technical support, and human resources, can be outsourced through business process outsourcing. Our BPO services can help companies increase productivity and profitability at a reasonable cost. Businesses can free up time and resources to concentrate on core competencies by outsourcing some business activities to Advertising Hands.

• INBOUND Call Center Services

One sort of BPO is inbound call center services, which include answering incoming client calls. Technical support, sales support, and customer support can all be offered through inbound call center services.

Direct Response Call Center

BPOs that specialize in direct response call centers deploy direct response marketing initiatives to generate leads and sales. Agents at direct response call centers usually get in touch with clients who have shown interest in a good or service via a website, lead generation form, or other marketing platform.

Live Phone Answering Services

One kind of business process outsourcing (BPO) that offers organizations a professional answering service is live phone answering services. Agents that provide live phone answering services are able to take calls around the clock and route them to the right person or department.

Medical Answering Services

One kind of business process outsourcing (BPO) that offers medical practitioners a specialized response service is medical answering services. Medical answering service representatives can take calls around-the-clock, set up appointments, send nurses or doctors on their way, and handle other administrative tasks.

Chat Support Services

Businesses can get live chat help from chat support services, a kind of business process outsourcing. Chat support representatives can assist clients with problem-solving, technical support, and question-answering.

Outsourced Tech Support

One kind of business process outsourcing (BPO) that offers companies technical support for their software and IT systems is outsourced tech support. Technical support agents that are outsourced have the ability to install and configure software, debug issues, and offer additional IT support services.

Outsourced Email Support

One kind of business process outsourcing (BPO) that offers email support to firms is outsourcing. Email support agents that are outsourced can reply to correspondence from clients, classify and forward communications to the relevant division, and offer additional email support functions.

• OUTBOUND Call Center Services

One sort of BPO is outbound call center services, which entails placing outgoing calls to clients. Sales calls, debt collection, and lead generation are all possible with outbound call center services.

Appointment Setting Services

One kind of business process outsourcing (BPO) that assists companies in setting up meetings with prospective clients is appointment setting. When a prospective customer expresses interest in a product or service, appointment-setting agents usually get in touch with them to arrange a time for them to speak with a sales representative or consultant.

Call Back Services

One kind of business process outsourcing (BPO) that helps companies contact clients who have missed calls is call-back services. After a consumer misses a call, call-back workers usually get in touch with them and arrange a time to talk.

Live Call Transfer

One kind of BPO service is live call transfer, which routes calls to the right person or division. After asking the caller a few questions to ascertain who they should speak with, live call transfer agents will usually transfer the call to the relevant department or individual.

Tele Marketing Services

One kind of business process outsourcing (BPO) is telemarketing, which is calling prospective clients outbound in order to generate leads or conduct sales calls. Since telemarketers usually get in touch with people who haven't shown interest in a product or service, it's critical that their sales pitch be convincing and successful.